Next Generation Customer Support
We would like to inform you about our latest efforts on improving customer service via our ticketing system: Mühlbauer ServiceDesk. We are bringing support for our valued customers to the next level by constantly improving ServiceDesk and developing new features for it.
Idea behind a ticket system
ServiceDesk is a web application used by our customer support teams to create, update, and resolve reported customer issues. A support ticket includes vital information for the account involved and the issue encountered.
Our customer web portal provides instant access to ServiceDesk. By using it you can obtain real time information on ticket status and progress. By obtaining well structured incident reports our support team can instantly start the support process.
The web portal allows reviewing the complete history of each ticket, providing all communication in chronological sequence with a synchronized time stamp. Closed incidents and service requests remain available for review or future reference.
Key feature of ServiceDesk is transparency. By providing our customers up-to-date information on their issues and by retaining all relevant data for future reference, we are making sure no problem is left unresolved.
Tickets – your instant access to our support specialists
Traceability – customer portal for registered users
Equipment Database – instant support for registered equipment